me877 Casino – Privacy Policy

This Privacy Policy applies to all personal data collected, processed, or stored by me877 in connection with the provision of its online gaming platform and related services accessible at me877.club and any associated mobile-accessible interfaces.

This Policy applies to all me877 account holders, registered users, visitors who browse the platform without registering, and any individual whose personal data is otherwise processed by me877 in the course of its operations. This Policy does not apply to third-party websites, payment processors, or game providers whose services may be accessed through or in connection with the me877 platform — those entities maintain their own independent privacy policies.

By registering a me877 account or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should refrain from using the me877 platform.

me877 acts as the Data Controller for all personal data collected from players and users of the me877 platform. As Data Controller, me877 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine data protection regulations.

me877 operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Our operations are subject to PAGCOR's regulatory oversight, which includes requirements relating to the collection and maintenance of player identity and transaction records for compliance and anti-money laundering purposes.

For all privacy-related inquiries, data subject rights requests, or complaints, please contact our designated Data Protection Officer using the contact details provided in Section 15 of this Policy.

me877 collects personal data through multiple channels in the course of providing our Services. The categories of data we collect, and the primary collection method for each, are described below.

me877 does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for KYC identity verification and AML compliance. We do not collect biometric data, health information, or political/religious affiliations from our players.

me877 uses the personal data it collects for the following purposes:

• Account creation and management: To register your me877 account, maintain your profile, and provide you with access to our Services.
• Identity verification and KYC compliance: To verify your identity before processing withdrawals, in compliance with PAGCOR licensing requirements and Philippine AML regulations.
• Payment processing: To facilitate deposits, withdrawals, and refunds through your registered payment methods (GCash, Maya, BPI, BDO, Metrobank, Coins.ph, 7-Eleven Cliqq, USDT TRC20).
• Provision of gaming services: To operate the me877 gaming platform, deliver game outcomes, calculate and settle bets, and maintain accurate wagering records.
• Customer support: To respond to your support requests, resolve disputes, and communicate account-related information.
• Bonus and promotion administration: To verify bonus eligibility, track wagering requirement fulfillment, and process promotional rewards.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, collusion, and other prohibited conduct.
• Regulatory compliance: To fulfill me877's obligations under PAGCOR licensing conditions, Philippine AML laws, and data privacy regulations, including the maintenance of required transaction records.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling and to facilitate responsible gaming tool requests such as deposit limits and self-exclusion.
• Marketing communications: To send you promotional offers, bonus announcements, and platform updates where you have consented to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Platform improvement: To analyze aggregate usage data for the purpose of improving platform performance, user experience, and game selection.

me877 processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to perform the contract between you and me877, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with me877's obligations under Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160, as amended), and applicable National Privacy Commission regulations.
• Consent: Processing for marketing communications and certain optional analytics features, where you have provided explicit consent through your account preferences. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics, where such processing is necessary for me877's legitimate operational interests and does not override your fundamental privacy rights.

me877 does not sell, rent, or disclose your personal data to unauthorized third parties. Data sharing is limited to the following categories of recipients, each bound by contractual confidentiality and data protection obligations:

• Payment processors: GCash (G-Xchange, Inc.), Maya (PayMaya Philippines, Inc.), BPI, BDO, Metrobank, and other payment service providers receive the minimum data necessary to process your deposits and withdrawals.
• Game providers: Third-party game developers (e.g., JILI Games, Pragmatic Play, PG Soft) may receive anonymized session data for game performance logging and RTP verification purposes. No personally identifiable information is shared with game providers beyond what is technically required for game delivery.
• KYC and AML service providers: Identity verification and anti-money laundering compliance service providers may receive KYC document data and transaction data as part of regulatory compliance processes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive player data where legally required by applicable Philippine law, court order, or regulatory directive.
• IT infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who process data on me877's behalf under strict data processing agreements that prohibit independent use of your data.
• Professional advisors: Legal counsel, auditors, and accountants who access data as necessary in the course of professional engagements with me877, subject to professional confidentiality obligations.

Some of me877's service providers and game development partners are located outside of the Philippines. Where personal data is transferred to entities located in foreign jurisdictions, me877 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

These safeguards may include contractual data transfer agreements requiring the overseas recipient to apply data protection standards consistent with RA 10173, or reliance on the National Privacy Commission's recognition of equivalent protection in the recipient jurisdiction. me877 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.

me877 retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. The key retention periods applicable to me877 player data are as follows:

• Account and identity data: Retained for the duration of your active me877 account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML obligations under RA 9160.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the relevant transaction, as required by AML regulations and PAGCOR licensing conditions.
• KYC documentation: Retained for the duration of the account and for five (5) years post-closure, or longer if specifically required by a regulatory authority in connection with an ongoing investigation.
• Customer support records: Retained for three (3) years from the date of the relevant interaction, to support dispute resolution and quality assurance processes.
• Marketing and preference data: Retained until you withdraw consent or request erasure, after which marketing records will be deleted within 30 days, subject to any legal retention obligations.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that makes re-identification impossible. Where anonymization is applied, the resulting aggregate data is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.

me877 implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the me877 platform.
• Encryption at rest for sensitive data categories including identity documents and financial account details stored in me877's databases.
• Role-based access controls ensuring that me877 staff members access personal data only to the extent required for their specific job function, with all access activity logged and auditable.
• Multi-factor authentication for internal administrative access to systems that process player personal data.
• Regular penetration testing and security audits conducted by qualified cybersecurity professionals to identify and remediate vulnerabilities.
• Secure backup procedures ensuring data integrity and availability while maintaining access restrictions on backup systems consistent with production environment standards.

me877 uses cookies and similar tracking technologies (including web storage and session tokens) to operate and optimize the platform. The categories of cookies used by me877 are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without preventing basic platform functionality.
• Functional Cookies: Remember your preferences such as language settings, previously used payment methods, and game lobby view settings to improve your experience between sessions.
• Performance & Analytics Cookies: Collect aggregated data about how players use the me877 platform — which games are most popular, where navigation errors occur, and session duration patterns. This data is used solely to improve platform performance and is not linked to your personal identity.
• Responsible Gaming Cookies: Track session duration locally to support reality check and session limit features you have enabled in your account settings. These cookies do not transmit your gaming data externally.

You can manage and disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the me877 platform. me877 does not use cross-site tracking cookies or share cookie data with third-party advertisers.

The me877 platform is strictly intended for individuals aged 21 years and above in accordance with PAGCOR's minimum age requirements for online gaming in the Philippines. me877 does not knowingly collect personal data from individuals under the age of 21.

If me877 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, me877 will immediately suspend the relevant account, delete the personal data in question (subject to any legal obligations to retain records for regulatory reporting), and report the matter to PAGCOR as required by our licensing conditions.

To exercise any of the data subject rights described in the introductory summary above — including the right to access, correct, erase, object, or port your personal data — please contact me877's Data Protection Officer using the details in Section 15.

me877 will acknowledge receipt of your rights request within five (5) business days and will respond substantively within fifteen (15) business days of receiving the request. In cases of complexity or high volume, me877 may extend the response period by an additional fifteen (15) business days, with notification to you of the extension and the reason for it.

Requests must be submitted from the email address registered to your me877 account for identity verification purposes. me877 reserves the right to request additional verification information before processing a rights request if there is reasonable doubt about the identity of the requestor.

Note that certain rights — particularly erasure — are subject to limitations where data must be retained to comply with Philippine legal obligations, including AML record-keeping and PAGCOR regulatory requirements. Where a full erasure request cannot be honored for legal reasons, me877 will inform you of the specific retention obligation that applies and will erase all data that can lawfully be deleted.

In the event of a personal data breach that is likely to result in serious harm to affected data subjects, me877 will notify the Philippine National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular 16-03 on Personal Data Breach Management.

Affected me877 players will be notified of any breach that poses a real risk of serious harm to their rights and freedoms, as soon as is practicable and without undue delay following the initial NPC notification. Such notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures me877 is taking to address and mitigate the breach.

me877 may update this Privacy Policy periodically to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. The most current version of the Privacy Policy will always be available on this page, with the effective date displayed at the top of the document.

For material changes that significantly affect how me877 processes your personal data, me877 will use commercially reasonable efforts to notify affected players via email or in-app notification at least seven (7) days before the revised policy takes effect. Your continued use of the me877 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

For all privacy-related matters, including data subject rights requests, privacy complaints, breach reports, or general queries about how me877 handles your personal data, please contact our designated Data Protection Officer:

• Email: [email protected] — use the subject line "Privacy / DPO" for all privacy-related correspondence. Responses are provided within 5 business days.
• Live Chat: Available 24/7 inside your me877 account dashboard. For privacy rights requests requiring formal processing, written submission via email is preferred.

If you are not satisfied with me877's response to your privacy complaint, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC) at privacy.gov.ph. The NPC provides a public complaints mechanism for data subjects whose privacy rights have been violated by a personal information controller operating in the Philippines.